Location:

New York

Work type:

Permanent

Business sector:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1704-508436

Start date:

2017-05-16

Contact email:

ricky.mccormies@talentinternational.com

Advertiser:

Ricky McCormies

About the Role:

The support team provides accurate and efficient assistance to our clients in their use of the company's products and services. As the face of the firm, going the extra mile to exceed client expectation is part of every thought and action when engaged with a customer. The client support role has proven to be a great stepping stone for further career advancement within the organization.

Responsibilities:

Global client support (via email, phone, web, or client visits)
Analyze and create informed dialog based upon customer interactions and support desk data
Maintain robust categorization and tagging via client services software to build knowledge base of client interaction and recognize patterns to improve software and services
Obtain and maintain an extensive working knowledge of all aspects of the software. Maintain expert knowledge of the nuances and functionalities of the software platform from user's perspective
Provide feedback for improvement to teams with regards to functionalities that could enhance software user experience
Produce internal tools for support workflow
Obtain technical, regulatory, and software-specific competencies
Review outstanding tickets and provide updates

Desired skills and competencies:

Extreme attention to detail
Language skills: Excellent proficiency in written and verbal English, French language skills a plus
Robust client facing skills
Excellent communication skills regardless of medium
Proven ability to handle multiple tasks within a high pressure environment
Must be technologically curious

Education:

Bachelor's degree (preference for social sciences, engineering, finance)
Knowledge of financial industry and products
Knowledge of software development life cycle
Highly proficient with Microsoft Office (Word, Excel, etc.)

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