Systems Administrator

LINUX Systems Administrator

Our dynamic operations team is looking to hire an enthusiastic Linux Systems Administrator to grow into a first class technologist! The Operations Team supports our internal systems and our SaaS Service. We use a wide variety of deployment models and technologies offering lots of opportunity to improve your skills and experience, including VMWare, XenServer, Amazon EC2 Public Cloud, Apache Cloud, Stack Private Cloud, Windows and Linux Servers. As your skills evolve and develop over time there will be advancing technologies to learn and become productive on.

About our Client

We are the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in the Quadrant for CCM. More than 350 global brands – many in the world’s most highly regulated industries – rely on us to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently.

About You 

An experienced Systems Administrator who understands how to manage, patch and upgrade systems infrastructure, and has experience working within a Security and Compliance controlled environment. We are looking for a Systems Administrator who is comfortable in working with Data Centre Hardware and Software Systems. You are hungry to learn more, you wake up each day to challenge yourself and learn more, using your skills to help the company become more agile and grow. You will be working in a team where average is not an option, you will be lifted by the presence of your peers and aspire to emulate and become one of them.

What you'll be doing:

• Installing and configuring new Server Operating Systems and Applications, according to best practice and company guidelines.
• Monitoring and repairing Server Operating Systems and Applications.
• Performing Patch upgrades on Server Operating Systems and Applications.
• Maintaining Service Availability Targets.
• Maintaining Service Confidentiality and Integrity.
• Working with Engineers diagnosing and resolving issues in our production environment.
• Learning technologies to improve yourself and the capabilities of the Team.
• Looking for ways to improve the service availability and recovery times.
• Working on an On-Call Rota for out of Hours Cover.
• Working on designated tasks outside normal working hours as required by the role.
• Visiting Data Centers for installation, configuration and maintenance of computer hardware (may require overnight stay and flights).

What you can bring to the table:

• Operating Systems – You must have a good working knowledge of Windows or Linux being able to perform installations and configurations on these environments without help.
• Virtualization Experience – You must be comfortable using a Virtualized Environment such as XenServer or VMWare.
• Networking – Basic network knowledge of TCPIP, DNS, DHCP and VLANS, what they mean and their practical uses.
• Monitoring Systems – You must have a good working knowledge of configuring and using Monitoring Systems – We use Zabbix and CloudWatch.
• ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management.
• Problem Analysis – You must be able to take on a technical problem that we are facing in our Application and Infrastructure stack and restore service according to play books.
• Hardware – You must have experience installing and maintaining server hardware, including racking, disk swapping and component replacement.
• Security & Compliance – You must have practical experience operating in a compliance and security monitored environment, we operate PCI DSS, SOC2, HIPAA and ISO 27001.

What would be a huge bonus:

These are the technologies that we use or intend to use soon, if you have a background in any, we'd love to hear about it!

• Cloud Experience – Experience supporting and managing Public and Private Clouds, we use AWS (Public) and CloudStack (Private).
• Automation Experience – Using tools like Chef, Ansible and Puppet.
• Other UNIX Knowledge – We support AIX and Solaris servers used in Support and Development environments.
• SAN Storage – Knowledge of SAN systems, we use NetApp FAS.
• Cisco UCS Knowledge – Knowledge of Cisco UCS Hardware.

We look for the following core competencies in everyone we hire:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s in it for you?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health and dental insurance, employer-funded HSA account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, vision reimbursement, subsidized gym membership, and 401K contribution, as well as 18 days’ holiday allowance.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.